Privacy Policy
Eko Recycling Pty Ltd
Last Updated: January 2026
1. Introduction
Eko Recycling Pty Ltd (“we”, “us”, “our”) operates a scrap metal recycling business based in Dandenong, Victoria. We are committed to protecting the privacy of your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services, visit our website (www.ekorecycles.com.au), or interact with us.
As a business, we are exempt from the Privacy Act 1988 (Cth). However, we voluntarily comply with the Australian Privacy Principles as a matter of good business practice. We are required by Victorian law to collect certain personal information for scrap metal transactions.
2. Information We Collect
2.1 Information We Collect
Under the Second-Hand Dealers and Pawnbrokers Act 1989 (Vic), we are legally required to collect and verify the following information for every scrap metal transaction:
- Full name
- Residential address
- Date of birth
- Identification document details (driver’s licence, passport, or other approved ID)
- Bank account details for payment
- Description and weight of materials sold
- Date and time of transaction
- Vehicle registration number (if applicable)
2.2 Information You Provide
When you contact us for quotes, bookings, or enquiries, we collect:
- Name
- Phone number
- Email address
- Suburb or address (for pickup services)
- Type and approximate quantity of scrap metal
- Any other information you choose to provide
2.3 Information Collected Automatically
When you visit our website, we automatically collect:
- IP address (anonymised)
- Browser type and version
- Device information
- Pages visited and time spent
- Referring website
- Geographic location (city/region level only)
3. How We Use Your Information
We use your personal information to:
- Process scrap metal transactions and payments
- Comply with our legal obligations under Victorian law
- Provide quotes and respond to enquiries
- Schedule and conduct pickup services
- Manage bin hire arrangements
- Send service-related communications
- Improve our website and services
- Send marketing communications (with your consent)
- Comply with legal requirements and respond to lawful requests
4. Disclosure of Your Information
4.1 Law Enforcement
4.2 Service Providers
We use third-party service providers who may have access to your information:
- Payment processors (for bank transfers)
- Website hosting providers
- Email service providers
- Accounting and bookkeeping services
4.3 Legal Requirements
5. Cookies and Website Analytics
5.1 Google Analytics
We use Google Analytics 4 to understand how visitors use our website. Google Analytics collects information including pages visited, time on site, device information, and IP address (anonymised). This information is processed by Google in accordance with their privacy policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on available at: https://tools.google.com/dlpage/gaoptout
5.2 Meta (Facebook) Pixel
We use the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram. The Pixel collects information about your interactions with our website and advertisements. This information may be transferred to Meta servers in the United States. You can manage your Meta advertising preferences at:
5.3 Essential Cookies
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include:
- Secure storage of physical records in locked facilities
- Password protection and access controls for electronic records
- SSL encryption on our website
- Staff training on privacy and data protection
- Regular review of security practices
No data transmission over the internet or electronic storage method is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain transaction records for a minimum of 5 years as required for tax and legal purposes, and to comply with our obligations under the Second-Hand Dealers and Pawnbrokers Act 1989 (Vic). These records must be available for inspection by Victoria Police.
Quote enquiries and general correspondence are retained for 2 years unless you request earlier deletion. Website analytics data is retained according to our third-party providers’ retention policies (Google Analytics: 14 months; Meta: as per their data policy).
8. Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your information (subject to our legal retention obligations)
- Opt-out: Unsubscribe from marketing communications at any time
- Complain: Lodge a complaint if you believe we have mishandled your information
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
Note: We cannot delete transaction records that we are legally required to retain under Victorian law.
9. Marketing Communications
We may send you marketing communications about our services, promotions, and industry updates if you have given us consent or if we have an existing business relationship with you. In accordance with the Spam Act 2003 (Cth), all marketing emails will:
- Clearly identify Eko Recycling as the sender
- Include our contact information
- Contain a functional unsubscribe option
10. Third-Party Links
11. Changes to This Policy
12. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights, or have a complaint about how we have handled your personal information, please contact us:
Eko Recycling Pty Ltd
17 Hilton St, Dandenong VIC 3175
Phone: 0461 513 501
Email: info@ekorecycles.com.au
Website: www.ekorecycles.com.au
If you are not satisfied with our response to your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or the Office of the Victorian Information Commissioner (OVIC) at www.ovic.vic.gov.au.